Customer Service Apprenticeship

Ideal for providing your employees with the necessary skills and training to provide excellent customer service.

COURSE LENGTH: 12 – 18 months

AGE REQUIREMENT: 16 or over

This apprenticeship can be applied to hundreds of jobs across many sectors Eg: retail, financial services or health and leisure.

The apprenticeship programme teaches the importance of having clear and up-to-date knowledge of products and services and ensures apprentices learn the skills to confidently communicate with customers, whether it’s offering advice, answering questions or handling complaints.

Two tiers of customer service apprenticeships.


Intermediate level apprenticeship

Training in roles like:

  • customer service trainee/assistant/representative/agent

Advanced level apprenticeship

Training in roles like:

  • customer relationship manager/co-ordinator/team leader

Looking to sign up yourself or someone else?

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